Cancellation & Refund Policy
Cancellation & Rescheduling
We understand that plans can change. As a small space with limited bookings each day, late changes have a real impact on us. Because of this, we ask for as much notice as possible if you need to cancel or reschedule.
If you make a change more than 12 hours before your session, your booking will be credited to your account to use at a later time. Changes within 12 hours of your session, or not showing up, will be charged in full.
Returns on Product
If you change your mind, we’re happy to offer a credit or exchange on full-priced items, subject to the following.
To be eligible:
- Items must be in saleable condition, with original packaging and tags intact
- Items must not be opened, used, or damaged
- Returns must be made within 14 days of delivery
- Proof of purchase is required
- Gift cards or sale items can not be returned
Return shipping is at your expense. We recommend using a tracked service, as we are not responsible for items lost or damaged in transit.
To start a return, you can contact us at hello@baask.co.nz
Please note that returns will need to be sent to the following address:
BAASK
A16, 58 Wilson Road
Waihi Beach, 3611
Faulty or incorrect items
If your item is faulty or not what you ordered, please get in touch as soon as possible. We’ll organise a replacement, exchange, or full refund. If the item is faulty, return shipping will be covered.
Refunds
Refunds will be processed back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 10 business days have passed since we’ve approved your return, please get in touch with us at hello@baask.co.nz